Shipping and Deliveries Policy

*Certain products are not available for same day shipping. Orders placed after the specified times will be processed the following business day. Orders that contain items that are in backordered status will ship immediately upon receipt of backordered item. In some cases, we may ship partial orders. If you are interested in initiating a partial shipment, please contact us.

Shipping rates can be calculated after entering your specific shipping details during the checkout process. After confirming shipping address detail, you will be provided all available shipping options and their respective prices based upon the address provided and the contents of your cart.

Estimated shipping costs may also be obtained by contacting singularitycomputers.com. Please note that the most accurate shipping quotes will be obtained via our online store and that any information provided via singularitycomputers.com staff, unless part of a formal quote, is solely an estimate and is subject to change without notice.

Most of our shipments are handled by Australia Post and Interparcel. We also have relationships with UPS and TNT and may ship using these providers from time to time, upon our sole discretion. If singularitycomputers.com must ship via alternate carrier from method selected during checkout, we will attempt to conta

Customers are responsible for import taxes, fees and duties. Singularity Computers will provide an invoice for import but is not responsible for communications, further documentation or taxes, duties or fees associated with imports.

As a general rule, orders cannot be shipped to PO boxes, due to UPS and Federal Express restrictions. Exceptions can be made on a case by case basis when shipment method chosen is USPS Priority Mail.

It is the responsibility of the purchaser to track and verify the delivery of products purchased from singularitycomputers.com. If tracking information indicates and issue or if package has not been received with 60 days of shipment, you must contact singularitycomputers.com. Singularity Computers will work with our shipping providers and provide details directly to you once available. Some investigations can take up to a month to conduct based upon the cause of delay and the carrier of shipment. Please understand that we have no control over delay times, especially those caused by Customs or other Government involvement.

It is the responsibility of the receiver to notify us immediately upon identification of possible tampering with or damage to a package. If you receive a damaged or opened package, you must also report this immediately to the carrier delivering package. If package was delivered in your absence, contact the courier immediately upon identification of an issue and make sure to note any case/reference number they provide. Also, please take digital photos of the condition of the box and/or it’s contents immediately and contact us with the specific details. singularitycomputers.com will make every attempt to initiate and process an insurance claim on your behalf, however we cannot guarantee a claim will be successful. Due to the delays and uncertainty of insurance claim processing, we will be unable to ship replacement parts until claim is closed and monies received. If there is an urgent need for an item, customer must purchase a new item and Singularity Computers will refund original purchase price upon receipt of reimbursement from our insurance company

If Singularity Computers is not notified of failure to deliver package within 60 days, it is assumed that customer has received the package. After 90 days from shipment, due to courier tracking limitations, we have no resources available to locate package and will be unable to assist you. Please avoid this problem by keeping close contact with Singularity Computers if you suspect your package has been misplaced/lost/stolen.

Singularitycomputers.com regularly ships to customers all over the world! Please contact us if you would like an International shipping quote, or have any questions regarding shipping methods available for your country.

Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver’s license, like a standard walk-in retail outlet. Instead we conduct address verification though our merchant services and/or your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit. Orders with different Bill to and Ship to addresses may experience delayed processing, dependent upon the amount of time required to verify the validity of information provided.

Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity.

During our verification process, we may contact you via telephone or email . We may also contact the credit card company, issuing bank or obtain additional information from third-party sources. If the information provided does not coincide with information on file, if you do not respond to our emails messages regarding pending order, or there is reason to believe that the card is being used fraudulently, we will cancel the order immediately and request that it be re- entered using verifiable information.

If you have reason to believe that your card may have been used fraudulently for purchase of merchandise from singularitycomputers.com, please contact us directly and we will work with you to verify the validity of a charge and if necessary, assist in the process of reporting fraud to your Credit Card issuer.

If it is determined that customer information is being used fraudulently, we will cooperate to the fullest extent with law enforcement agencies.

All Singularity Computers products have a 1 year warranty from the purchase date. Only products with a manufacturing fault will be replaced. Customers need to provide the purchase invoice and photos of the issue. We may replace the entire product or the faulty part. We will usually not request a return unless the circumstances are unusual. We provide lifetime support for all products.

Thanks for shopping at Singularity Computers.
If you are not entirely satisfied with your purchase, we’re here to help. A refund and/or return is possible if you experience a fault which falls under our warranty policy. We will request a clear explanation and photos. Usually a partial component replacement will be possible to prevent too much downtime for the customer.

Singularity Computers Custom Built Computers have a 1 year warranty. Only faults which are due to manufacturing and assembly will be covered. Only hardware faults are covered. Our systems pass strict and harsh testing before they leave our workshop. It is extremely unusual for any problem to arise after this testing unless it is software, driver or BIOS related. This is why it is very important for customers to consult with us before changing any configuration they are unsure of, particularly if it is hardware and BIOS. Every Singularity Computers System comes with lifetime support. We will be there to provide advice and to help you with your build. Manufacturer warranties can be claimed outside of our warranty period and vary from 1 year to unlimited. Customers can claim this warranty directly with the manufacturer. If a customer would like to organize a manufacturer warranty outside of our warranty period all costs will need to be covered by the customer including shipping and our labor.

We offer lifetime support for our computer systems and if you experience a fault then see our warranty policy. We are here to help you out with your build and will do our absolute best to create the ultimate system. There are no refunds or returns for our builds because the majority of the value is in the components, compared to the small amount of profit for us. Once payment is made we will proceed with your build as planned. We offer the opportunity to request changes to the build at any time. If this involves the sale of components then it is our decision to proceed or not.